RunX Ring – Privacy Policy

AGE OF CONSENT

The App is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. We reserve the right to only accept registration of, or provide our Products and Services to those over the age of 16 years. If you are under 16 years of age, you must let your parent or guardian know about our Privacy Policy before you access the Platform.

You also represent that you are duly authorized by any and all third-parties (including any minor or employee) whose information you share with us. We act based on your representation of authority and do not make any independent enquiries to ascertain the veracity of your authorization. In the event you do not have sufÏcient authorization to share a third-party’s information with us, you shall be solely responsible for your acts and omissions including sharing of such information with us and the consequential processing and actions taken by us in accordance with this Privacy Policy

DATA COLLECTED FROM USERS

When you download, register with, or use this App, we may ask you to provide information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, password, date of birth, gender, height, and weight or any other identifier by which you may be contacted online or offline (“personal information”).
• That is about you but individually does not identify you, such as health information.

This information includes:

• Information that you provide by filling in forms in the App. This includes information provided at the time of registering to use the App, subscribing to our service, posting material, and requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with the App.
• Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through the App and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the App.
• Your search queries on the App.

Data Collected Automatically

When you use the features of our Platform, the app may automatically collect and store certain information about your visit. This includes details such as the type of browser and operating system you use to access our Website, the date and time of your visit, and the referring website address if you arrived via a link. Additional visit-related information may also be gathered.

Similarly, the app collects data from your use of our App, such as your location, phone’s name and model, operating software, IP carrier, and other in-app activities, including:

• App Activities: Information about your interactions within the app, such as application interaction details, in-app search history, user-generated content, and other user activity data.
• App Information and Performance: Data such as crash logs, application performance diagnostics, and other performance metrics.
• Biometric Information: Data related to your exercise, activity, sleep, or health, including steps taken, distance traveled, calories burned, weight, heart rate, sleep stages, active minutes, and any similar data you allow us to access.
• Other Information: Additional data you provide, such as account details like your biography or country; information for product features, like alarms; details about your friends; and logs for food, weight, sleep, or water. This also includes messages about products or services and device-recorded information, which may vary based on your device.
• Cookies: The app uses cookies and similar technologies to automatically gather information through the Website or Services. These small data files on your devices enable us and our partners to record certain information whenever you interact with our Services. This data helps us analyze and track usage, determine content popularity, and better understand your online activities.
• Analytics: The app may employ third-party service providers to collect and process analytics and other data on our Website or Services. These providers may use cookies, pixel tags, web beacons, or other storage technologies to gather and store analytics and other information. They have their own privacy policies regarding the use of this data.

PROCESSED DATA

Typically, RunX Ring gathers personal data directly from you, such as during account registration or when using your ring to collect measurement data via RunX's tracking features. We may also handle data derived from the information you provide. RunX Ring processes the following personal data categories for device and application users:

• Contact information like email or physical address.
• User details such as gender, height, weight, User ID, and other personal or account information you provide.
• Device data including IP address and location information.
• User context data such as notes and tags.
• Measurement data like heart rate, movement, and temperature.
• Calculated data on user, sleep, health, and activity, including sleep phases (deep, light, REM, awake), daily activity levels, readiness level, and body mass index (calculated from height and weight).

Note that some personal data we process, including health-related data, is considered special or sensitive. Such data is processed only with your consent, as required by law. If you use RunX Ring's location-based services, like GPS-based activity tracking, we may process your device's approximate or precise location while the service is active. This data can be obtained via your device's network ID, GPS, and/or Wi-Fi data. We do not process location data without your consent, and you can disable location processing anytime through your device's settings.

Additionally, with your opt-in consent, you may share limited personal information, such as sleep and readiness scores, with selected RunX Ring users. You can adjust what data you share or opt-out of sharing entirely. Depending on your service usage, you may also interact with other users' information and scores. Always maintain a respectful and supportive environment when engaging with other users.

Safeguarding Your Data

RunX Ring employs both technical and organizational measures to ensure the security and safety of your data. These measures may include anonymizing or pseudonymizing personal data, enforcing strict access controls, and utilizing encryption to protect the data we handle. Our staff undergoes comprehensive training to process personal data in line with our internal policies and legal obligations. Access to your sensitive personal data is restricted to authorized personnel only. We conduct regular security assessments of our services, systems, and other assets to identify potential vulnerabilities. Additionally, we frequently update the RunX Ring app and firmware. We advise you to always install the latest versions to enhance the protection of your data.

Data Retention

The retention period for your personal data generally depends on the duration of your RunX Ring account lifecycle. Your personal data will be deleted when it is no longer needed for the purpose it was originally collected, unless we have a legal obligation to retain data for a longer period of time. For example, your measurement data regarding your sleep and readiness is stored only so long as your RunX Ring account is active. RunX Ring also has legal obligations to retain certain personal data for a specific period of time. These required retention periods may include, for example, accounting and tax requirements, legal claims, or for any other legal purposes. Please note that obligatory retention periods for personal data vary based on the relevant law.

Data Breach

If we become aware of any compromise to the security of our Platform, Products, or Services, or if your information is disclosed to unrelated third parties due to external activities such as security attacks or fraud, we will take appropriate measures. These may include investigation, reporting, and notifying and cooperating with law enforcement authorities. In the event of a data breach, we will strive to notify affected individuals if there is a reasonable risk of harm or if notification is legally required. We will post a notice on our Website and, if necessary, send you an email. If you suspect your information with us is no longer secure, please contact us at [email protected].

Third Party Websites and Apps

Generally, third-party providers we use will collect, use, and disclose your information only as necessary to perform the services they provide to us. However, some third-party service providers have their own privacy policies regarding the information we must provide for your purchase-related transactions. We recommend reviewing their privacy policies to understand how your personal information will be handled. Note that some providers may be located in different jurisdictions than you or us. If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction(s) where the provider or its facilities are located. Once you leave our website or are redirected to a third-party site or app, this Privacy Policy and our website's Terms of Service no longer apply.

Our Legal Rights

We reserve the right to disclose personal data to protect our legal rights and property, and to comply with valid legal requirements. We may preserve or disclose data about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.

We may share non-personal data that is aggregated so that it cannot reasonably be used to identify an individual, with or without combining additional information. Such data may be disclosed publicly and to third parties, for example, in public reports about exercise and activity, to partners under agreement with us, or as part of the community benchmarking data we provide to users of our subscription services.

We will not transfer your personal information to any companies, organizations, or individuals, except in the following circumstances:

• Transfer with explicit consent: We will transfer your personal information to other parties after obtaining your explicit consent.
• In cases involving merger, acquisition, or sale of assets, we will continue to take measures to protect personal data privacy and give affected users notice before transferring any personal data to a new entity. Where a transfer of personal data is involved, we will require the new entity to continue to be bound by this privacy policy before it is requested to seek independent consent from you to collect and process your data.

In cases where personal data is processed outside of the jurisdiction in which it was collected, we always ensure your personal data is protected with appropriate safeguards in accordance with applicable privacy and data protection laws. Please note that the countries where we operate may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you create a RunX Ring account and click “I agree” to data transfers.

Assignment and Transfer

All our rights and obligations under this Privacy Policy and Terms of Service are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, liquidation, bankruptcy or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.

Changes to This Privacy Policy

We reserve the right to modify, add, or remove portions of this Privacy Policy at any time, at our sole discretion. We will notify you of any changes in advance through your Account or via email. Additionally, we will update you by posting the revised Privacy Policy on our website, mobile application, or through other reasonable communication methods. Unless stated otherwise, the revised Privacy Policy will become effective immediately upon posting. We encourage you to regularly visit our website to stay informed about any changes and decide whether to accept the updated Privacy Policy. By continuing to use the RunX Ring Service after any updates or modifications, you are deemed to have accepted the revised Privacy Policy. If you disagree with the Privacy Policy or any updates, you must stop accessing or using our Services. As our Services evolve, we may change or discontinue any part of the Services at any time, without prior notice, and at our discretion. It is your responsibility to stay informed about the amended Privacy Policy. Your continued use of the Services after the amended Privacy Policy takes effect will be considered as your acceptance of the changes, and your subsequent use will be governed by the amended Privacy Policy. In the event of changes, we will update the date of the last revision at the beginning of this Privacy Policy. Please check this page regularly for updates.

Complaint Resolution

If you wish to access, correct, amend, or delete any personal information we hold about you, file a complaint, or seek further information, please contact us through the following channels:

• Customer support chat window
• RunX Ring Help Center
• Email: [email protected]
• Contact form on our website: https://runx.app

We aim to resolve your request as quickly as possible and at no cost. We will respond promptly, adhering to the best-effort principle. You will receive an acknowledgment of your complaint within 10 business days, and a response within 30 days of receipt. During this time, we may request additional information and supporting documents to provide a comprehensive response. Your cooperation is essential; if we do not receive the requested data or documentation within the specified timeframe, we may close the complaint task or respond based on the available information. Should we receive further information later, we will reopen the task or start a new one. We are committed to offering you reliable customer support.